SHIPPING POLICY

DELIVERY

We always aim to deliver your order promptly but cannot accept liability for delay.

Deliveries must be signed for by a person of 18 years or older. If our couriers are in any doubt about the age of the recipient on delivery, they will request ID. We reserve the right to cancel the delivery if the age and identity of the recipient is in doubt. It is the responsibility of the customer to report goods damaged in transit.

Refunds will not be issued in the instance of an order being placed outside the conditions of the delivery parameters stated on the checkout page.

No compensation can be offered for loss of wages due to failed or late deliveries.
Customers accept responsibility for the safe storage and use of the products upon receipt.

Heidelberg Heritage Beer is not liable for damage caused by customer mishandling.
Alcohol is best enjoyed in moderation.